Automatic GST/VAT line item on owner statements for Booking.com commission

Problem statement

When reconciling Booking.com payouts with owner statements in Hospitable, there is a discrepancy caused by GST/VAT charged on Booking.com's commission and payment processing fees. This GST/VAT amount is deducted from the payout but is not automatically reflected in Hospitable's owner statements, creating:

• Time-consuming reconciliation processes
• Confusion for property owners reviewing their statements
• Reduced accounting accuracy

Current workaround

Property managers must manually add a transaction to each owner statement for every Booking.com reservation to account for the GST/VAT on the host fee (typically 10% of the commission amount). This requires identifying each Booking.com reservation, calculating the GST/VAT amount, and creating a custom transaction.

Impact

• Time cost: Manual data entry for every Booking.com reservation
• Error risk: High likelihood of missed adjustments or calculation errors
• Scalability issues: The manual process becomes increasingly unmanageable as booking volume grows
• Owner confusion: Statements don't match actual payouts received, requiring additional explanation

Proposed solution

Add an automatic line item to owner statements for Booking.com reservations that calculates and includes the GST/VAT on the host fee (e.g., 10% of the Booking.com commission). This could be:

• A configurable percentage setting per property or globally
• Automatically applied to all Booking.com reservations
• Clearly labeled on the owner statement (e.g., "GST/VAT on Booking.com commission")

Unlock

Property managers would be able to:

• Generate accurate owner statements that match Booking.com payouts without manual intervention
• Scale their use of owner statements confidently as their portfolio grows
• Provide owners with clear, accurate financial reporting
• Eliminate repetitive manual reconciliation work