Backlog

In Progress

Limited release

Completed

Product Roadmap

Integrating Furnished Finder with Hospitable would allow: <ul><li> to create and manage listings distributed to Furnished Finder</li><li>centralize inbound requests and automate the guest experience and messaging</li><li>import FF reservations into other platforms through channel management features</li><li>process payments through Direct.</li></ul>

Channels

Furnished Finder integration

hidden

Some users may want the ability to toggle SMS delivery method for manual/automated messages to guests

Guest experience: Send Text/SMS to guests

The ability to use Hospitable to create a guidebook for your guests.

Guest experience

Knowledge Hub

Guest Portal

Guidebook

Ability to communicate with teammates via Whatsapp would be a great addition to the email and SMS methods that are currently supported.

Operations

Apps and integrations

Whatsapp integration for Operations

Integration with Houfy would allow to use Smartbnb's messaging and channel management features for properties listed on Houfy.

Direct

Houfy Integration

The ability to send reminders using notification rules based on tasks, instead of based on check-in or check-out time.

Task-based reminders

Ability to set up properties in Hospitable to be displayed on Direct website without the need to connect a booking channel

Add properties directly in Hospitable without importing from booking channels

Allow teammates to check off compelted task list items, or mark them as not possible, cancelled, etc. This checklist and line item statuses should be visible to the primary account holder.

Cleaner App: Tasks checklist

This custom code condition would allow to adjust your message to guests who have stayed with you before and are booking again.

Custom codes

Custom code condition for returning guests

It would be great if we were able to reorganize the properties seen in the calendar in whatever order we'd like.

Calendar

Properties

User Experience

Ability to organize properties in custom order

Create an integration with Kwikset door locks on Hospitable.

Smart devices

Kwikset door locks integration

<h2>Quickbooks integration</h2>Private pilot starting the week of January 13th. Please <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://hospitable.notion.site/12f56ea83e8e80ae88a8e255f5fad847">complete this form</a> if you’re interested in participating.<h2>For other accounting software integrations, see:</h2><ul><li>Xero (private pilot expected to begin February 2025)<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.hospitable.com/p/xero-integration-3">https://feedback.hospitable.com/p/xero-integration-3</a></li><li>Zoho <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.hospitable.com/?q=sage+intacct">https://feedback.hospitable.com/?q=sage+intacct</a></li><li>Stessa <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.hospitable.com/p/stessa-integration">https://feedback.hospitable.com/p/stessa-integration</a></li></ul>

Mogul

Integrate with Quickbooks

Advanced revenue recognition for Owner Statements

Allow property managers to track their transactions (expense and credits) for owner reporting. <ul><li>Recurring transactions (every x weeks, every x months)</li><li>Transactions triggered by number of booked nights in the month</li></ul>

Support recurring transactions for automatic reporting on Owner Statements

Currently, Smartbnb has two areas to involve teams (for example cleaning people). One is "Teammates" under Operations, which is focused on sending email and SMS notifications. User management was also released to allow invited people to access your Smartbnb account (and have access to the Calendar, and other areas of the product. 

This item would be supporting the consolidation of User management and Operations teammates together, to improve the ease to include your teams to Smartbnb, to both receive notifications and get access to your Smartbnb account together.

User management

Consolidate User management and Operations Teammates together

Hold check-in instructions and door access codes until rental agreement is signed and photo ID sumitted

Automate messaging based on rental agreement signing & photo ID receipt

Improve the mobile navigation experience by adopting a mobile specific navigation menu and interface.

Mobile

Mobile app navigation redesign

Various improvements to versioning, caching, and file management to incrementally improve the time to load the mobile app.

Optimize mobile app for faster loading

The first reminder message to complete the rental agreement there is a typo. It says “…please complete that now here here:…”please remove one of the “here”The help article shows it also. <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://intercom.help/hospitable/en/articles/10307093-guest-portal-task-reminders">https://intercom.help/hospitable/en/articles/10307093-guest-portal-task-reminders</a>

"Guest portal task reminder" TYPO

Through a partnership with VRPlatform, property managers will be able to sync with their accounting software (Quickbooks, Xero or Sage), enable compliant trust accounting, generate owner statements, and pay their clients.

High Priority

Metrics

Marketplace for service providers

Owner Statements

This feature would allow users to enter reservation details that are processed outside of their connected accounts, via a form, an API integration to a direct booking website (to be available on our public API), or an iCal import (at a later stage). 

Smartbnb would then accordingly send the appropriate messages (per Guest experience and Operations), offer a full-feature interface to interact with those guests via email (Inbox) show those direct reservations assigned to a proeprty (Calendar), and include those to reporting tools (Metrics) and third-party tools (Webhooks, API).

Add reservations from direct website or other channels

August Home smart lock integration

Create a direct booking website within a few clicks, exposing listings pictures and descriptions, present guests with a booking flow and process payments online to secure reservations; automate messaging and manage other linked calendars on other channels.

Direct Booking Website Builder

Integrating Booking.com with Smartbnb would allow for the use of Smartbnb's automated messaging, channel management features, and more to be used for Booking.com listings.

Booking.com Integration

This will give users a better metrics dashboard with KPIs (key performance indicators) to see the health of their STR business, as well as the ability to filter what information is exported in .csv and the ability to share a filtered view with owners or accountants. It will also include updates to our public API and webhooks to include more financial data.

Metrics revamp

Minut is a home monitoring system for noise, temperature, motion and humidity monitoring.

Minut integration

Yale smartlock integration

Smart lock solution provider.

This integration would allow Hospitable to send and receive data from RemoteLocks and communicate the reservation specific access codes to your guests automatically.

RemoteLock integration

This feature will allow hosts to configure a parent-child relationship between Hospitable properties.

Parent-child support

Data driven pricing software for short term rental hosts. 

This integration would allow to add Wheelhouse price suggestions and data to your Smartbnb workflow.

Wheelhouse integration

Add the ability to hold a security deposit for guests

Security Deposits for Guests

Update listing details on the booking channels when they're updated in Hospitable so that changes don't have to be repeated for every channel.

Two-way sync of updates to listing details

Smartbnb's AI can currently detect questions only in English. This feature would expand the AI capabilities to other languages. 

Voting for this idea? Note your preferred language in your feedback. ;)

Multilingual AI

<ul><li>Manage your agreements with owners.</li><li>Publish Statements or Invoices for your owners to view.</li><li>Allow your owners to book their own stays within your limitations, and treat those stays differently (don’t take commission on them, for example). </li><li>Manage payments between you and your Owners</li></ul>

Owner portal

I'm receiving more direct bookings these days, and one things guests are missing from other sites is the review after checkout. It would be great to have that here as well and add that section to the templates and also expose it through the API so we can pull that info to our custom websites.

Guest Reviews for Direct Bookings

For host to give a guest a review about their stay.

Direct: Allow Host to Give a Review to Guests

The mobile app (iOS &amp; Android) can be hard to read or see on a small screen, especailly on the go or with less then perfect eyesight. Making it higher contrast could make it easier to use.

Improve readability with higher contrast on text

Hi - we recently had a guest book our property from France. But because he was messaging in French and us in English, we kept having to switch back to the Airbnb app to message them. And as a result, we were delayed in responding to a message about an alteration request. The guest then cancelled the reservation. That's an extreme example, but it would be nice to not have to switch back to airbnb app to message guests in another language.

Inbox

Automatic translation

Xero Integration

Include Reservation Adjustments (Resolutions and Ad-hoc charges) on Owner Statements

Wherever possible, start filing and remitting taxes for Direct Premium hosts so they don't have to.<ul><li>Hospitable is already calculating taxes with the applicable amount for each transaction, and including this to the payment of the guest and the payout of the host.</li><li>This (mostly operational) feature would allow Hospitable, both legally and technically, to file and remit taxes as a marketplace / payment facilitator on behalf of the tax subjects, to applicable jurisdiction.</li></ul>Our first destination for filing and remitting taxes is Tennessee, home to several major short-term rental markets in the United States, with a legal framework that makes it easy to file and remit taxes as a marketplace.

File and Remit Taxes for Direct Premium

Agoda is one of the leading OTAs in the Asia-Pacific region. Integration Hospitable with Agoda would help Hospitable customers distribute their listings, rates and availabilities to Agoda and improve their guest experience through thoughtful and future-proof messaging automations.

Agoda integration

Rental Agreements, tax affidavits, and more

Rental agreements

E-signature implementation

Control smart thermostats automatically based on the check-in and check-outs of guests, resulting in energy savings and more seamless last-minute bookings.

Integration with Ecobee and Honeywell smart thermostats

Integrating&nbsp;[misterb&amp;b](http://www.misterbandb.com/) with Smartbnb would allow for the use of Smartbnb’s automated messaging, channel management features, and more with misterb&amp;b listings. Also sometimes referred to as mrbnb and misterbnb

Misterb&b integration

A native 'rolling availability' feature in Hospitable would be a great option as opposed to using the feature directly on the different booking channels, which is currently not supported by Availability Sync

Pricing & Availability

Rolling availability/booking window setting for the calendar

We want to be able to detect when a certain conditions meet on a host's account and notify them using Inbox notification so they upsell their guests on additional nights, discounts, airport drops, etc. when it's most relevant to the guest journey.

AI-driven upsells

This feature can allow host to allow or decline same-day bookings and to change the number of days in advance needed to allow a reservation.

Change Number of days for Advance Notice Options from Calendar

Direct integration with Hopper

A custom code condition to trigger when a code fails to provision on a lock.

Custom code for smartlock failure

Retargetting feature for Direct sites (similar to 'abandoned cart')

Help Center

Improved

Fixed

Tell us how we could make Hospitable more useful for you and see what the team is working on.