Automation - Early Check-in

Hi there,

I’d like to suggest an improvement to the automated messaging rules.

Currently, replies can be tailored for stages like “Before reservation,” “Before check-in,” and “During stay.” However, there isn’t a way to differentiate same-day check-in inquiries from general “before check-in” messages.

This creates situations where automated responses may include information that’s no longer relevant for same-day guests (for example, offering the previous night for early check-in when the guest is arriving today).

It would be extremely helpful to have either:

• A dedicated “Same-day check-in” stage, or

• A condition/filter that allows us to detect when the check-in date is today

This would allow for more accurate, context-aware messaging and improve the guest experience.

Thanks so much for considering this, really appreciate the platform and all the work your team puts into it!