Clarify Security Deposit Messaging to Distinguish "Hold Release" from "Refund"

Problem Statement:

• Guests are confused by the automated security deposit message that says "your security deposit has been released. It may take a few business days for this to appear back in your account"
• The wording implies a refund is being processed, when in reality the deposit was simply a hold that's now being lifted
• This confusion leads to guests messaging hosts asking about missing refunds, even though no refund was ever processed

Current Workaround:

• Hosts have to manually explain to guests that the deposit was a hold, not a refund, and clarify that the funds will return to their card automatically

Impact:

• Increased guest messages and host workload
• Guest anxiety about missing funds
• Potential negative guest experience due to confusion

Proposed Solution:

• Update the automated security deposit messaging to clearly state that the deposit was a "hold" that has been "released" back to the original payment method, not a "refund"
• Use language that makes it clear no action is needed on the guest's part and the funds will return automatically

Unlock:

• Guests will understand the deposit process without confusion
• Fewer guest messages to hosts about deposit status
• Improved guest experience and reduced host workload