Emoji support in automatic replies

Problem statement

Hospitable currently removes emojis from automatic reply templates, preventing hosts from adding warmth and personality to their automated messages. This limits the ability to maintain a consistent, friendly brand voice in guest communications.

Current workaround

Hosts must manually add emojis to messages after automatic replies are sent, which requires manual intervention for every automated message.

Impact

• Defeats the purpose of automation by requiring manual editing after each automatic reply
• Creates inconsistent guest experience when some messages have emojis and others don't
• Increases time spent on routine guest communications
• Prevents hosts from maintaining their desired brand voice in automated messages

Proposed solution

Allow emojis to be included in automatic reply templates and preserve them when messages are sent to guests through booking channels.

Unlock

Hosts would be able to create automatic replies that match what they would send if responding manually, maintaining their warm, personal brand voice while still benefiting from full automation.