Feedback: Hospitable's Culture

Hospitable is growing fast. Kudos to you for doing that and accomplishing so much in a short amount of time. But while you grow, please make sure you’re staying tapped into the culture and vibe of your audience (your subscribers). The last several town halls and special meetings were met with a surprisingly high amount of hostility. People are short tempered, venting, complaining, and unsatisfied. And this isn’t just keyboard warriors or “how people act today”. I attend a lot of meetings, official and unofficial. The hostility is higher in Hospitable’s meetings then anywhere else. I think it has a lot to do with your fast growth that’s not staying connected with your paying customers. Seems a lot of energy is going into building what you think we need vs listening to what we’re struggling with and improving that first. I would hate for all this time, energy, and money to go into building a great PMS, only for your reputation to block your success. Please consider developing a client relations team to tap into what your clients are saying/wanting/needing. TY