Incident/Maintenance Reporting

Hi Hospitable! I would like to request the following feature with two main functions.

Scope of Feature: Create an Incident/Maintenance Report Function within Hospitable. This function would allow for team members or guests to create ‘tickets’ which explain incidents or needed maintenance that they are experiencing.

Function 1: Allow for team members to create tickets in two manners: directly through a ‘team member portal’ (which i know doesn’t exist, yet!) or have ‘problems’ from Turno get automatically populated in this incident tracker.

Function 2: allow for guests to submit incidents or specific requests through the guest portal. For example: a guest reports a toilet seat is loose and needs to be tightened. Instead of messaging me directly, it would be great for them to be able to submit this through their guest portal.

Reason: Having a dedicated incident report tracker would allow for me to use the MCP/automations to create maintenance tasks and schedule my maintenance team directly.

Flow chart:

Incident reported (By team or guest) → MCP/Automation automatically sees the new incident → MCP understands issue → MCP creats Hospitable Task in accordance with issue (i.e maintenance) → My maintenance team gets notified through task created → MCP confirms maintenance team accepts task, etc and answers any questions they have or escalates as needed. → IMPORTANT: Depedning on schedule, MCP may communicate with guest to ensure maintenance can come during their stay or alternatively MCP would schedule task for after their checkout before next checkin.

**I got this idea from a company Northern Snow in Sault St. Marie CA. I am inspired by their owner team and they created a software which allows for their team members to create incident reports immediately so he can then take immediate action. He also allows for their customers to create these reports as well. It seems very efficient.