Multilingual support dropping ?

Feature Request: Bring Back Full Multilingual Support – It’s a Core Need, Not an Extra!

Imagine you’re a guest booking an apartment. The listing is perfectly written in your language, carefully considering every cultural nuance. You feel comfortable, informed, and excited about your stay. The property manager, knowing that many guests speak your language, has prepared all communication in a way that makes you certain you will feel right at home.

You receive a warm, well-structured booking confirmation, arrival details, and useful tips—everything in your language. But then, out of nowhere, an automated system message arrives: ”§¶™•¢¶™¡!!” (You have no idea what it says). You receive another: ”$%@#%#&@” (Still gibberish to you). Suddenly, your reservation is canceled.

Why? Because somewhere along the way, a crucial step—perhaps signing a rental agreement—was only available in a language you didn’t understand.

What could have prevented this? Full multilingual support from start to finish.

The Bigger Issue

Hospitable was originally built with multilingual support in mind. Hosts could define guest messages in multiple languages because not all guests speak English, nor do all guests have the technological skills to work around language barriers. This made sense. This was thoughtful.

But now, it seems like a shift is happening. Newly built features are launching without multilingual support. Why? Did the world suddenly change? Did people everywhere suddenly become fluent in English? I have to explain this to your support staff. I am completely baffled by this.

If Hospitable still considers multilingual support a core feature, then every new feature should be wired with it from the beginning. It shouldn’t have to be specifically requested for each individual feature—it should be an assumed necessity. Otherwise, the platform is moving toward becoming an English-only guest support system, which is a drastic step backward.

A Clear Request

So here’s the question:

• Is Hospitable still committed to supporting multiple languages across all guest interactions?

• If so, shouldn’t every feature—rental agreements, guest portals, signing reminders, automated messages, and beyond—be multilingual from day one?

• If not, shouldn’t this be clearly communicated, so hosts, pros and mogul know what to expect / not to expect ?

Multilingual support isn’t just a nice-to-have. It’s essential for a truly global short-term rental platform. If a guest can receive welcome messages in their language, they should also be able to understand every critical step of their reservation.

One More Thought

If the plan is to replace everything with AI, remember that cultural differences dictate different focuses and questions a guest might have. Multilinguality isn’t just about translating an English text word-for-word—it often requires adjusting the content to fit cultural backgrounds, specific needs, or technical requirements an AI might not know about. So a one-size-fits-all AI translation might not be enough.

If you agree, upvote this request so Hospitable can prioritize keeping the platform truly hospitable—for all languages, not just English.