Pause auto-reply

As a property owner/manager answering questions to a user, I would like the option to pause any automatic replies and scheduled messages so that the conversation thread is not interrupted by a non-sequitur or canned message that would sound odd and sloppy to the guest.

Example use cases

• After a stay when in a dispute with an angry guest, it is awkward to have the scheduled rating request message go out.

• Before booking, a user sends a question that I can quickly answer. The auto-response letting guests know that I will review their response ends up looking like they’re talking to a bot if I send my actual question-specific reply on the heels (or worse, before) the canned reply

Feature request

• In the conversation thread of the Inbox screens, add a button to pause scheduled/automatic Messaging Rules and Canned Responses

  • If selected, the Pause only applies to the thread with the guest in question, not to all guests

• After X amount of time, prompt Hospitable user (host) whether they would like to resume Messaging Rules and Canned Responses for conversation with [GUEST NAME]

  • For mobile app, send push alert & in-app message

  • For web, display in-window pop-up alert

  • User options: “Leave paused,” “Resume automated messages”