It would be helpful to have a “Contact Support” button available in the guest portal, particularly when guests are making payments (such as for security deposits or upsells). This would allow guests to reach out directly to Hospitable Support for assistance, rather than contacting the host first, which can lead to unnecessary back-and-forth communication.
Providing a direct support option at this stage could streamline the experience, reduce friction for both guests and hosts, and help resolve payment-related concerns more efficiently.