Problem statement
Cleaning companies managing multiple Hospitable client accounts cannot view all scheduled cleanings in one consolidated view. They must log into each client account separately to see cleaning schedules, and in some cases cannot access certain accounts at all, forcing reliance on email notifications. This creates a fragmented, piecemeal view of bookings and cleaning schedules. Additionally, there is no way to delegate access to team members such as operations managers who also need visibility into these schedules.
Current workaround
- Logging into each of the 4 client accounts individually to check cleaning schedules
- For 1-2 accounts that cannot be accessed, relying on email notifications to capture the schedule
- Manually coordinating schedules across multiple platforms like Hospitable and TURNO
- Managing different processes across many clients who each use different apps to share their bookings
- Single point of failure: only one person can access and manage the schedules, creating operational risk
Impact
- Lack of transparency: No single view of all client bookings and cleaning calendars, only fragmented piecemeal information
- Inconsistent user interface: Each client account displays booking information differently. One shows a visual calendar with color coding and pictures, another shows only text requiring manual reading, another includes forms for documentation that must be manually pulled. This inconsistency makes it even harder to quickly gather the information needed
- Misaligned product design: Hospitable is designed for property owners and managers, but is heavily used by cleaners who have different workflow needs, creating a fundamental mismatch between the tool's design and its actual users. Hospitable works well for owners managing their own properties, but cleaning companies managing multiple properties across multiple clients have a fundamentally different workflow that is not currently supported
- Single point of failure: Only one person can be responsible for viewing and coordinating schedules, creating operational risk and bottlenecks
- No delegation capability: Operations managers and other team members who handle back-end cleaning coordination cannot access the unified view
- Inefficiency: Manual lookup required for every client schedule
- Dependency: Reliant on a person to manually check each account
- Inoperative during busy season: System breaks down when volume increases
- Conflicting cleaning dates: No way to spot scheduling conflicts across accounts
- Inconsistent details: Some cleanings can be accepted, others are auto-assigned, creating confusion
- Historical misalignment: Difficult to ensure the cleaning company's internal log matches what is in Hospitable when clients use different apps and processes
- Added complexity: Managing TURNO alongside Hospitable adds another layer of scheduling difficulty
Proposed solution
A unified dashboard or calendar view that aggregates all cleaning tasks across multiple client accounts into one centralized place, allowing cleaning companies to see all scheduled cleanings at a glance with consistent formatting and information display. This view should support delegation, allowing the account owner to grant access to team members like operations managers who need visibility for coordination purposes.
Unlock
- Full transparency: Complete visibility of all client bookings and cleaning calendars in one place instead of piecemeal views
- Consistent experience: Standardized view of all cleaning information regardless of which client account it comes from
- Team collaboration: Ability to delegate access to operations managers and other team members responsible for cleaning coordination, eliminating single points of failure
- Operational resilience: Multiple team members can access and coordinate schedules, reducing bottlenecks and risk
- Centralized data for scheduling: While Hospitable does not currently offer cleaner deployment or assignment, having all cleaning data in one integrated view would enable cleaning companies to schedule their teams more effectively using their own systems
- Historical alignment: Ensure the cleaning company's internal records align with what is in Hospitable, even when clients use different apps and processes to share bookings
- Optimize workflow: Reduce labor, effort, and mental load for cleaning coordinators
- Prevent missed cleanings: Full visibility across all accounts reduces the risk of overlooked tasks
- Avoid conflicts: Ability to spot and resolve double-bookings or scheduling conflicts across multiple client accounts