Upsell and Cancellations

Greetings, I recently had one cancellation within the last week. I also have been utilizing the new upsell tool. I have been pleasantly surprised because, at first, I thought guests would balk at the idea that I am asking them to purchase extra time, but it seems to be working at the moment. I have had a few people purchase the extra time.

The reason I am writing in, however, is because when my one guest cancelled, and my other guests purchased the upsells, the only person that was notified was myself.

The booking platform notified me by email. And I was only notified about the Upsells through Hospitable’s messaging portal. Shouldn’t the cleaner be notified as well? Much like my cleaner, or teammate, is notified when there is a new reservation, why are they not notified when there is a cancellation or an Upsell?

My cleaner knows what time my guests are supposed to check out and check in. So if they never see a notification of a late check out or early check in, we run the risk of walking in on the guest when they’re not expecting it, or maybe the place isn’t ready due to an early check in.

Can Hospitable add something like this to let the cleaner know about upsells and cancellations?