Problem statement
Hosts with multiple properties cannot transfer a Direct booking from one property to another within Hospitable. This creates friction when a guest needs to switch properties after booking, or when a host needs to move a reservation due to maintenance, availability conflicts, or guest preference changes.
Current workaround
The host must ask the guest to cancel the original booking and then rebook with the different property. This requires the guest to take action and go through the entire booking process again.
Impact
Proposed solution
Add the ability to transfer or reassign a Direct booking to a different property within Hospitable, similar to how Airbnb allows hosts to change which listing a reservation is assigned to. This could be a dropdown or action available when editing a reservation.
Unlock
Hosts would be able to quickly move Direct bookings between properties without guest involvement, improving operational efficiency and guest experience while reducing the risk of lost bookings.
This post was merged into
Go to new post19 days ago
19 days ago