Receive custom code info from Smartlock--Send custom message to guest
I’d like to see this across all the smartlocks you all integrate with, or where possible (we use Schlage Encode). I know we’re not alone in that maybe half of our guests ask how early they’ll be able to check in, and I have to manually let them know when the cleaning AND inspections have been completed so they can head to the house. It would be great if there was 2-way integration with smartlocks of all kinds—and you could set this up so that there was a specific code your cleaners used, and a specific code your inspectors used (if you use one), so that when each of those people completed their check-out tasks and the house was ready for check-in, hospitable would receive that info and the logic would be “custom code 1 has been input, custom code 2 (if used) has been input—send custom message to guest alerting them that the property is ready for check in.” So this would require 1) 2 way integration with the smartlocks, and 2) the ability to recogize 1 and 2 different custom codes that have been punched into the smartlocks, and trigger a custom message to the guest based on receiving both codes on the same day. THANK YOU for prioritizing this to help reduce the manual communication on hosts on basically any day with a new reservation checking in!! This is a no brainer!
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Comments2
Tim Parry
Apr 4, 2025
Hi @Jillian O'Brien, Tim here from the product team!
Thanks for the feedback. At the moment we rely on webhooks from Seam for that ‘Code first used’ notification. I.e, detecting when a code has been used. That functionality is a little hit or miss, sometimes we receive that webhook late or don’t receive it at all. This can be due to network issues with the smart lock. Seam are working to improve this process, but currently my fear on implementing this would be that same hit/miss approach would apply & we couldn’t guarantee detection on when that code has been used.
That being said, I like the idea - this is a place we want to get to & I’ll investigate further
All the best,
Tim
Silver Pretzel
Apr 4, 2025
love to hear it, go for it. thanks @Tim Parry !