Delay capture during 24hr free cancellation periods
PLEASE customize payment capture settings for Direct reservations, so when Direct booking is accepted, the payment is hold during 24 hrs and only release after that. To avoid paying Stripe fees only to give my clients the chance to make mistakes.
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Comments4
Teal Muffin
Jun 18
This is especially important on some of my listings because they are in a resort and people generally think they will get access to the waterpark but it is not the case as the resort does not allow us to provide access so I get more cancellations on about 6 of my 15 listings because of this. Now that I am using the VRBO partner connection it would be ideal that this gets implemented as an option for those reservations as well especially as the payments are handled through hospitable. This happened to me a couple days ago and I had to submit a help ticket to get the refund issued which is not ideal for me, the guest, or the platform
Andrew Schorr
Dec 3, 2025
I’ve wanted us to do this for so long. Thanks for the shout @Noelia! This is an excellent improvement. 💯
Pink Rice
Dec 3, 2025
Dear Andrew, please do let me know of any progress in this front ?? please and thankss
Andrew Schorr
Dec 3, 2025
You’ll get notifications when we update the status. I’ve linked your request to the relevant project. It’s not scheduled yet, but it’s very aligned with other work that we are looking at early next year.