From user- 1. We want you to give options to have five tags( will share the name for each tag later), in the respective tag we want the option to create an expandable dropdown, which we can use to identify the nature of each tag. Option to add in the dropdown list should be given to us so that we can add and remove list items from each dropdown. 2. Once the above-mentioned functionality is active, data will start depositing in the respective tag buckets, here we want an option to extract data in the prescribed format. 3. Keywords: Certain keywords or sentences used in an incoming chat to identify a chat differently, keywords to be defined at the backend in case of the match with the chat should get highlighted in a different bucket. 4. Catchwords: Certain catchwords or sentences used in an outgoing chat to identify a chat differently, keywords to be defined at