Ability to rate and correct AI Auto Reply responses after they're sent
Problem statement
- When hosts manually respond to a guest, AI Auto Reply sometimes sends a follow-up message that contradicts the host's manual response
- These contradictory automated responses are sent before the host can review or catch them
- Hosts currently have no way to provide feedback on problematic AI responses after they've been sent
Current workaround
- No effective workaround exists - once Auto Reply sends a contradictory message, the damage is done
- Hosts can only pause Auto Reply for future messages, but cannot address the AI's learning from past mistakes
Impact
- Guest confusion when they receive conflicting information from the same host
- Damaged trust and professionalism when automated responses contradict manual ones
- The AI continues to make similar mistakes because it receives no feedback on what went wrong
Proposed solution
- Add the ability to go back to AI-generated messages that have already been sent and provide a corrected version of what the response should have been
- This feedback would help train the AI to avoid making similar mistakes in future conversations
- Could include a rating system (thumbs up/down) combined with the ability to input the appropriate response
Unlock
- Hosts could actively improve AI Auto Reply accuracy by teaching it from real examples
- The AI would learn to better follow conversation context and avoid contradicting manual responses
- Over time, Auto Reply would become more reliable and require less manual intervention
- Reduced guest confusion as the AI learns from past mistakes
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