Ability to Request Additional Payments on Vrbo Bookings

Problem Statement

• Hosts cannot send payment requests for extra fees or additional charges on Vrbo bookings
• The "Send or request money" feature only works for Direct bookings, not Vrbo
• Hosts need to manually follow up with guests for additional charges (cleaning fees, damages, extra services, etc.)

Current Workaround

• Manually messaging guests outside Hospitable to request additional payments
• Using external payment methods (Zelle, PayPal, etc.) to collect extra fees

Impact

• Time-consuming manual follow-up with guests
• Risk of not collecting additional fees owed
• Inconsistent guest experience compared to Direct bookings

Proposed Solution

• Enable the "Send or request money" feature for Vrbo bookings within Hospitable
• Allow hosts to send payment requests for additional charges directly through the platform

Unlock

• Hosts can seamlessly collect additional fees for Vrbo bookings without leaving the platform
• Improved cash flow and reduced administrative overhead
• Consistent payment experience across all booking channels