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Ability to use the "Payment Issue" Messaging rule for VRBO reseravtions.

Feature requestsInboxGuest experience
Currently, the scheduled message only works for Airbnb reservations; it would be best if we could have this feature work for other platforms too.
Status: Backlog2 comments

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Comments2

  • Tim Parry

    Team•

    Aug 8, 2025

    Hi @Brittany Shearer. Could you clarify what you mean here for me please? Taking a look in your account, I can see you have a payment issue message rule and it is scoped to VRBO reservations. Is it not sending correctly when it should?

    • Blue Orbit

      •

      Aug 9, 2025

      that’s exactly correct. I have a VRBO guest that recently had a payment due on Aug 7th. VRBO sent their generic payment reminders but at no point did my Payment issue message get sent. I reached out to Hospitable customer service and they told me it won’t send for payment issues with VRBO, only Airbnb. That is odd.