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Filters are fine, but sometimes we need to be able to search by a keyword or phrase used by the guests or ourselves in a thread. Airbnb does this. It would be great to be able to use operators to assist in finding something, e.g. quotes for phrases, + signs, etc.
Sometimes we’re so busy working items we can’t attend to details right away and need to be able to find them later. The STAR feature just isn’t enough.
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Comments5
Rose Beaver
May 29
Please, I must search. My guest has a particular requirement and they need it ASAP. And it takes me 10 minutes to find.
Emerald Alligator
Dec 15, 2025
About every other day I’m trying to find a message based on a key work. It’s great Airbnb has it, but doesn’t help me when the booking is direct or VRBO.
Black Pumpkin
Jul 11, 2025
This needs to be prioritized at top of list
Jade Elephant
May 21, 2025
This is similar to Conversation search if you haven’t upvoted that one and you can add your add’l suggestions to the comments of that post.
Jade Elephant
May 21, 2025
This is similar to Conversation search suggestion if you haven’t upvoted that one.