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Ad-Hoc Guest Verification Improvements

Feature requests
1. Make the ad-hoc guest verification a requirement (like Direct Premium Guest Verification) where if the guest failed to complete it on a timely manner, the reservation will be denied or canceled 2. Allow host the ability to control the guest verification reminder like the number of times the reminder will be sent and when will be it sent. 3. Or continually send the reminder (beyond 2 times) until the guest completes that guest verification.
Status: Completed1 comment

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Comments1

  • Abby Grous

    Team•

    May 29, 2025

    Hi @Tony Berner ! Thanks for the feedback. We’re able to accommodate part of this already!

    1. Unfortunately the OTAs do not allow us to request guest verification before the booking is confirmed nor do they allow us to automatically cancel if the verification is not completed.
    2. Good news - you can do this now! You can add additional reminders, and change the content or timing here (Guest Experience > Guest Portal > Task Reminders).