Problem Statement
- Payout explanations are complex and require hosts to manually calculate deductions (fees, taxes) to understand their net payout
- Hosts see the gross booking amount but must figure out what they'll actually receive after deductions
- This creates confusion and extra work for hosts trying to understand their earnings
Current Workaround
- Hosts manually calculate deductions by subtracting fees and taxes from the gross amount
- Hosts have to navigate between different views (reservations, payout history) to piece together the full picture
- Some hosts leave Hospitable to check OTA platforms for payout details
Impact
- Increased time spent understanding payouts
- Potential for calculation errors when manually determining net amounts
- Frustration and confusion about actual earnings
- Hosts may distrust the payout system due to lack of transparency
Proposed Solution
- Add a clear "Host Payout" line to payout explanations and summaries
- Show the net amount hosts will receive after all deductions in a prominent, easy-to-find location
- Simplify the payout display to show gross amount, deductions, and net host payout in a straightforward format
Unlock
- Hosts can instantly see their net payout without manual calculations
- Greater transparency and trust in the payout system
- Reduced time spent trying to understand earnings
- Clearer communication about what hosts will actually receive