Problem statement
- Cleaners and staff are unclear about how units should be staged after cleaning
- Different team members need visual references to ensure consistent staging across turnovers
- Setup photos exist in listing photos but are not accessible within the task workflow
Current workaround
- Property managers have separate conversations in the task chat to share staging photos
- Cleaners text managers directly to ask for visual references
- Staff search through listing photos outside the portal to find staging examples
Impact
- Wastes time with extra back-and-forth communication
- Creates confusion about proper staging
- Doesn't scale when working with cleaners across multiple properties
- Increases operational overhead for property managers
Proposed solution
Allow property managers to attach setup/staging photos directly to tasks in the checklist, so cleaners can see visual references while completing their work in the portal
Unlock
- Cleaners would work more independently without needing to contact managers
- Property managers would save time by eliminating repetitive photo-sharing conversations
- Easier to scale cleaning operations across multiple properties with consistent visual standards