Problem Statement:
- Hosts frequently receive questions from guests about third-party smart lock apps (like August) for properties without North American phone numbers
- There is no matching topic in Hospitable's Question Rules, so hosts cannot automate answers to this common question
Current Workaround:
- Hosts must manually respond to each guest inquiry about smart lock access
Impact:
- Increased manual messaging workload
- Delayed responses to guests
- Inconsistent information provided
Proposed Solution:
- Add a "Smart Lock / Automated Entry" topic to Question Rules so hosts can create automated replies for questions about third-party smart lock apps
Unlock:
- Hosts can automatically answer common smart lock questions, saving time and improving guest experience