Add task categories for Concierge, Manager, and Laundry roles plus task metrics dashboard
Problem Statement:
- Currently, Hospitable has teammate roles like Concierge, Manager, and Laundry, but these roles cannot be assigned to tasks
- Only certain roles (Cleaning, Check-in, Check-out, Maintenance) are assignable to tasks
- There is no task metrics dashboard to track cleaning times, task completion times, outstanding tasks, or payment tracking by category
Current Workaround:
- Teammates with Concierge, Manager, or Laundry roles cannot be assigned tasks at all
- Hosts have to rely on other methods (like texting) to request these tasks
- Task performance and costs are tracked manually outside of Hospitable
Impact:
- Tasks like collecting off-platform payments in cash or delivering clean linens cannot be properly tracked or assigned
- Lack of categorization makes it harder to organize and manage these specific duties
- No visibility into how long cleaners take, outstanding tasks, or weekly/monthly/yearly costs per task category
- Operational efficiency is reduced when certain team members can't be assigned relevant tasks
Proposed Solution:
- Add new task categories for Concierge, Manager, and Laundry roles
- Allow teammates with these roles to be assigned corresponding tasks
- Create a task metrics dashboard showing:
- How long cleaners took to clean a property
- Time to finish each task
- Outstanding tasks overview
- Payment tracking by task category (weekly, monthly, yearly)
Unlock:
- Hosts would be able to properly categorize and assign tasks to all team members
- Better organization and tracking of concierge, managerial, and laundry duties
- Full visibility into task performance, outstanding work, and costs per category
- Improved operational workflow and data-driven decision making
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