Problem Statement:
- Guests often skip or miss important information in messages (like check-in details) because they don't read the entire message
- Currently, there's no way to make specific parts of a message stand out visually
- Hosts resort to using ALL CAPS as a workaround to try to catch the guest's attention
Current Workaround:
- Writing important information (like check-in details) in ALL CAPS to try to catch the guest's attention
Impact:
- Important check-in information may be missed by guests, leading to confusion or late arrivals
- ALL CAPS formatting may negatively impact guest experience
- Hosts spend extra time trying to communicate effectively without proper formatting tools
Proposed Solution:
- Add basic text formatting options to messages (bold, highlight, or other emphasis tools)
- Allow hosts to format specific parts of their messages in both automated messaging rules and the Inbox
- Formatting should be preserved when messages are sent through booking channels
Unlock:
- Hosts will be able to make critical information (check-in details, house rules, etc.) stand out visually
- Improved guest experience with clearer communication
- Reduced confusion and missed information from guests