Add text formatting options (bold, highlight) to messages in Hospitable

Problem Statement:

  • Guests often skip or miss important information in messages (like check-in details) because they don't read the entire message
  • Currently, there's no way to make specific parts of a message stand out visually
  • Hosts resort to using ALL CAPS as a workaround to try to catch the guest's attention

Current Workaround:

  • Writing important information (like check-in details) in ALL CAPS to try to catch the guest's attention

Impact:

  • Important check-in information may be missed by guests, leading to confusion or late arrivals
  • ALL CAPS formatting may negatively impact guest experience
  • Hosts spend extra time trying to communicate effectively without proper formatting tools

Proposed Solution:

  • Add basic text formatting options to messages (bold, highlight, or other emphasis tools)
  • Allow hosts to format specific parts of their messages in both automated messaging rules and the Inbox
  • Formatting should be preserved when messages are sent through booking channels

Unlock:

  • Hosts will be able to make critical information (check-in details, house rules, etc.) stand out visually
  • Improved guest experience with clearer communication
  • Reduced confusion and missed information from guests

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

1 day ago

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