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Advanced message timing settings: WITHIN 72 hours of booking

Feature requestsGuest experienceCustom codes

I would like to send specific messages to guests if they make their reservation within 72 hours of checkin- my desired message content would be different in this case compared to messages sent beyond 72 hours before checkin. Right now there is no message timing setting that allows you to do this.

Status: Rejected2 comments

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Comments2

  • Andrew Schorr

    Team•

    Mar 16, 2024

    Hi Brandon, have you tried setting this configuration up using custom code conditions? It's a bit complicated, but it sounds like it may work for you. There's a full tutorial available here.

    The basic idea is that you setup a messaging rule sent 3 days before check-in, and check the Exclude last minute bookings option

    Then the content you want sent to guests who book within 72 hours, you add within a conditional code to your booking confirmation message. That way, for example, your check-in instructions are included in the booking confirmations whenever someone books last-minute.

    Let me know if that doesn't do everything you want it to do.

  • Blue Raccoon

    •

    Mar 15, 2024

    And to clarify, there should also be a toggle setting allowing you to send this message in lieu of another message set up for reservations made beyond 72 hours before checkin.