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Allow an image to be manually sent without textq

Feature requestsInbox
On the OTAs (or at least in Airbnb) we are allowed to send an image without text. In fact, Airbnb does not let us send an image together with text (the same way some apps do such as Whatsapp for example).
Status: Rejected3 comments

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Comments3

  • Emily Tunggala

    Team•

    Mar 24, 2025

    Hi @Chris topher ! This might be a bug depending on what platform you’re trying this on. We do allow messages to be sent without a message body for Airbnb and Vrbo. For Booking.com, Manual and Direct we require a message body.

    If you’re seeing an issue doing this on Airbnb or Vrbo, please reach out to support@hospitable.com and include the Reservation Code so we can take a deeper look for you.

    • Indigo Magnetosphere

      •

      Mar 24, 2025

      Interesting in my discussion over the last month with support it was determined that it was not possible using the API, which is my case. I use Airbnb only and receive a 400 response code when the text is included as the payload per the API documentation seems to require it but regardless I get a 400. It's not as important to me now as it is to include the full_name with the full name parameter in the Airbnb messaging payload right now the full name only the first name. I know this is a different subject, but just wanted to mention.

      I've been told it's been submitted to be fixed.

      • Emily Tunggala

        Team•

        Mar 25, 2025

        Hey @Chris topher ! Ah yes, this is a bug in the API. I’m sorry I didn’t understand from your original request that this was API related.

        This is indeed being addressed by our platform team, in fact… it came up today in our weekly meeting.