Problem Statement:
- For last-minute bookings (less than 48 hours before check-in), Hospitable still takes up to 48 hours to process the security deposit authorization
- Refunds cannot be processed until after that 48-hour window or after checkout
- This creates operational friction when cancellations occur close to check-in
Current Workaround:
- No automated workaround available; hosts must manually follow up with guests or wait for the deposit processing to complete before issuing refunds
Impact:
- Delayed refund processing affects cash flow
- Last-minute cancellations create administrative burden
- Guests may experience confusion or frustration when deposits aren't processed quickly
Proposed Solution:
- Option to bypass Hospitable's security deposit processing for last-minute bookings and handle deposits through alternative means, OR
- Expedited processing for deposits on bookings made within 48 hours of check-in
Unlock:
- Faster refund processing for last-minute cancellations
- Reduced administrative burden for hosts
- Improved guest experience with quicker deposit handling