This is super essential due to airbnb’s new policy of requiring registration. If in the meantime we can get different wording that doesn’t sound like its a registration that would be amazing.
Apricot Astronaut
•
May 2, 2025
Hi,
We are having challenges without being able to edit this automated message. It is causing a tremendous amount of manual work. We just started to use the Rental Agreement Feature as required by our HOA. We want to edit the date for the automatic messages for incomplete task that are sent out to remind guests that an incomplete check in task is remaining.
We don't want to have them sent out the two days after booking we want to have it a bit more spread out if possible as it seems too intense to send it out the two following days after booking. This has got bad feedback from guests as it feels WAY too pushy to have at times bookings that are 1-6 months out and you message the guest 3 times in 3 days. Spreading out when you reach out to them is critical to give the guest time to do it and respond. This means we are manually editing every single automated message causing massive time impact and going against the Hospitable principles of saving time and automating tasks. We would like the ability to customize this in the same way that every other message is customized on the platform.
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Comments3
Abby Grous
Jun 17, 2025
You can now edit your guest portal task reminders! More info here:
https://help.hospitable.com/en/articles/10307093-guest-portal-task-reminders
Bronze Coast
May 11, 2025
This is super essential due to airbnb’s new policy of requiring registration. If in the meantime we can get different wording that doesn’t sound like its a registration that would be amazing.
Apricot Astronaut
May 2, 2025
Hi,
We are having challenges without being able to edit this automated message. It is causing a tremendous amount of manual work. We just started to use the Rental Agreement Feature as required by our HOA. We want to edit the date for the automatic messages for incomplete task that are sent out to remind guests that an incomplete check in task is remaining.
We don't want to have them sent out the two days after booking we want to have it a bit more spread out if possible as it seems too intense to send it out the two following days after booking. This has got bad feedback from guests as it feels WAY too pushy to have at times bookings that are 1-6 months out and you message the guest 3 times in 3 days. Spreading out when you reach out to them is critical to give the guest time to do it and respond. This means we are manually editing every single automated message causing massive time impact and going against the Hospitable principles of saving time and automating tasks. We would like the ability to customize this in the same way that every other message is customized on the platform.
Thank you so much!