Problem Statement:
- The %guest_portal% shortcode only works in messaging rules for accepted bookings
- It does not work in canned messages, even though each Guest Portal link is unique to the reservation
- This limits flexibility when sending manual messages via the Inbox
Current Workaround:
- Manually copy the Guest Portal link from the reservation and paste it into each manual message
Impact:
- Extra manual steps for each reservation
- Risk of sending incorrect or outdated links
- Inconsistent experience compared to automated messaging rules
Proposed Solution:
- Allow the %guest_portal% shortcode to work in canned messages, automatically inserting the reservation-specific link
Unlock:
- Send reservation-specific Guest Portal links directly from canned messages
- Streamline messaging workflow and reduce manual effort