Problem statement
Teammates (such as cleaners) cannot currently check off individual checklist items in the Hospitable app. When they tap a checklist item, it appears to get selected but immediately deselects, making the checkboxes feel broken or misleading.
Current workaround
Teammates can view the checklist as a reference, but they cannot mark individual items as completed. They can only mark the overall task as complete in the Teammate Portal.
Impact
- Creates confusion and frustration for teammates who expect the checkboxes to work
- Reduces the usefulness of checklists as a progress-tracking tool
- Leads to a poor user experience, especially for cleaners who rely on step-by-step task completion
Proposed solution
Enable teammates to tap checklist items in the app and have those items stay checked, so they can track their progress through each step of a task.
Unlock
Teammates would be able to track their progress item-by-item within a task, improving clarity, accountability, and the overall user experience for operational teams.