So that they can match the tone of their communication, allow the User to edit backup code communication messages or maybe at least have templates they can choose from.
The current communication is unprofessional, confusing for guests (because I resolve the issue before they arrive). I need to receive a notification of a problem, not my guests.
Magenta Sun
•
Feb 28, 2025
The backup code message experience is currently pretty terrible.
Not only does it not match our communication style, but there are quite a few erroneous messages sent when the code was set correctly and communicated with guests (usually communicated days before their reservation). This results in BAD user engagement and experience, and makes us look very unprofessional by changing their code at the last minute. We already send them a ton of info and want to control when and how much we communicate with guests.
I don’t actually want a backup code message at all. Please allow us to disable it. I’m ok with a notification being sent to us to warn us there was an issue, but not guests. If the code fails to be set, I will set it manually as we’ve done for years to the code we have already communicated with the guest (not some random other backup code hospitable decides to send which confuse them).
Indigo Sandwich
•
Jan 16, 2025
The language in the default backup messages just doesn't match our communication style and sounds out of place while impacting guest engagement
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Comments4
Kristijan Laco
Dec 23, 2025
This one has been completed.
https://community.hospitable.com/hospitable-changelog-3/customize-your-backup-code-messages-969?fid=3&tid=969
https://help.hospitable.com/en/articles/7172908-how-does-smart-lock-code-communication-and-backup-codes-work
Aqua Chameleon
Oct 12, 2025
The current communication is unprofessional, confusing for guests (because I resolve the issue before they arrive). I need to receive a notification of a problem, not my guests.
Magenta Sun
Feb 28, 2025
The backup code message experience is currently pretty terrible.
Not only does it not match our communication style, but there are quite a few erroneous messages sent when the code was set correctly and communicated with guests (usually communicated days before their reservation). This results in BAD user engagement and experience, and makes us look very unprofessional by changing their code at the last minute. We already send them a ton of info and want to control when and how much we communicate with guests.
I don’t actually want a backup code message at all. Please allow us to disable it. I’m ok with a notification being sent to us to warn us there was an issue, but not guests. If the code fails to be set, I will set it manually as we’ve done for years to the code we have already communicated with the guest (not some random other backup code hospitable decides to send which confuse them).
Indigo Sandwich
Jan 16, 2025
The language in the default backup messages just doesn't match our communication style and sounds out of place while impacting guest engagement