Problem Statement:
- Check-in and check-out times set on Airbnb do not automatically sync to Hospitable
- This causes mismatches between what guests see on Airbnb and what's stored in Hospitable
- Smart lock codes are programmed based on Hospitable's check-in time, leading to guests being unable to access the property at the correct time
Current Workaround:
- Manually updating the check-in/check-out time for each reservation in Hospitable after booking
Impact:
- Operational cost: Time spent manually updating each reservation
- Guest experience: Guests unable to access their accommodation at the expected check-in time
- Risk of incorrect smart lock codes being generated
Proposed Solution:
- Automatically sync check-in and check-out times from Airbnb to Hospitable when a reservation is created or when times are updated on Airbnb
Unlock:
- Accurate smart lock codes generated automatically
- Consistent check-in times between Airbnb and Hospitable
- Reduced manual work for property managers
- Improved guest experience with reliable access times