Automated Email Notifications for Portal Refunds

Problem statement: Currently, guests are not notified via email when a payment made through the guest portal is refunded. This leaves guests uninformed about the status of their refund.

Current workaround: Hosts must manually notify guests that a refund has been processed and direct them to the guest portal to find their receipt.

Impact: This creates additional manual work for hosts and can lead to guest anxiety or unnecessary support inquiries regarding the status of their money.

Proposed solution: Implement an automated email notification sent to the guest whenever a portal payment is refunded. The email should confirm the refund is processing and provide clear instructions/links on where to find the refund receipt in the portal.

Unlock: Guests will have immediate visibility into their refund status, and hosts will save time on manual communication.