Automated Message Trigger After Door Code Usage
Problem Statement:
- Hospitable's messaging rules only trigger based on scheduled check-in times, not actual guest arrival
- Hosts have no way to know when guests have actually entered the property
- Messages sent at scheduled check-in time may arrive before guests arrive or too long after they've settled in
Current Workaround:
- Setting a delay after check-in (e.g., 1-2 hours) to approximate when guests might arrive
- This is unreliable since guests may arrive earlier or later than expected
Impact:
- Messages may arrive at inconvenient times (before guests arrive or too late)
- Reduced guest experience due to mistimed communication
- Hosts can't confirm actual arrival timing
Proposed Solution:
- Add an option to trigger automated messages when a guest uses their door code/smart lock
- This would provide a reliable, real-time trigger based on actual guest arrival
Unlock:
- Hosts can send perfectly timed messages when guests actually arrive
- Improved guest experience with relevant, timely communication
- Better visibility into when guests have checked in
This request was merged into another request
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