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Automated Message Trigger After Door Code Usage

Problem Statement:

  • Hospitable's messaging rules only trigger based on scheduled check-in times, not actual guest arrival
  • Hosts have no way to know when guests have actually entered the property
  • Messages sent at scheduled check-in time may arrive before guests arrive or too long after they've settled in

Current Workaround:

  • Setting a delay after check-in (e.g., 1-2 hours) to approximate when guests might arrive
  • This is unreliable since guests may arrive earlier or later than expected

Impact:

  • Messages may arrive at inconvenient times (before guests arrive or too late)
  • Reduced guest experience due to mistimed communication
  • Hosts can't confirm actual arrival timing

Proposed Solution:

  • Add an option to trigger automated messages when a guest uses their door code/smart lock
  • This would provide a reliable, real-time trigger based on actual guest arrival

Unlock:

  • Hosts can send perfectly timed messages when guests actually arrive
  • Improved guest experience with relevant, timely communication
  • Better visibility into when guests have checked in

This request was merged into another request

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