Automated Upsell Request Acknowledgment Message

Problem Statement:

• When a guest submits an upsell request, there's no automatic acknowledgment message sent to confirm receipt
• Hosts must manually respond to each upsell request, which creates delays and inconsistent communication
• Guests are left wondering if their request was received and processed

Current Workaround:

• Hosts manually send a message to each guest after seeing an upsell request in their inbox
• This requires monitoring the inbox constantly and responding individually to each request

Impact:

• Increased manual workload for hosts managing multiple properties
• Delayed responses to guests, potentially affecting guest experience
• Inconsistent communication — some hosts may forget to respond promptly
• No automated confirmation that the request was received

Proposed Solution:

• Add a new event trigger in Messaging Rules: "Upsell Request Received"
• Allow hosts to create automated messages that send when a guest submits an upsell request
• Hosts should be able to customize the message text (e.g., acknowledging receipt and noting the upsell is non-refundable once approved)

Unlock:

• Hosts can automatically acknowledge upsell requests without manual intervention
• Consistent, timely communication with guests
• Reduced workload and improved operational efficiency
• Professional, branded messaging for upsell confirmations