Problem statement:
- Currently, there is no way to automatically add an extra charge (e.g., $50) to every one-night booking
- Hosts must manually request additional payment for each one-night stay, which is time-consuming and error-prone
Current workaround:
- Manually sending a payment request for each one-night booking after confirmation
- Using "Alter booking" to adjust the total, which requires guest approval each time
Impact:
- Operational cost: significant time spent on manual payment requests
- Guest experience: delays in receiving payment requests
- Reduced control: risk of forgetting to request the additional amount
Proposed solution:
- A setting or automation rule that automatically adds a fixed surcharge (e.g., $50) to all one-night bookings
- The system should either charge the amount automatically or send an automatic payment request to the guest
Unlock:
- Hosts would save time and ensure consistent additional charges for one-night stays
- Improved guest experience with timely, automated payment requests