Automatic Reply for Door Code Issues (First Occurrence)

Problem statement: Currently, there is no way to automatically reply to guests who message saying their door code or entry code is not working. Hosts have to manually respond to these urgent issues, which can lead to delays for guests trying to check in.

Current workaround: Hosts must either manually reply to these messages or include troubleshooting steps in a scheduled 'Before check-in' message, but this doesn't help guests who are already at the door and experiencing a failure.

Impact: Increased stress for guests during check-in and higher manual workload for hosts to handle repetitive troubleshooting.

Proposed solution: Add a new trigger or 'Question Reply' topic specifically for door code/entry code failures that sends a predefined troubleshooting message only the first time a guest mentions these issues. If the guest continues to report issues, the system should not send the auto-reply again, allowing the host to step in and provide direct assistance (e.g., via phone).

Unlock: Guests get immediate help for simple fixes the first time they are stuck, while ensuring that persistent issues are handled personally by the host.