Automatic supplier notifications for add-on purchases

Problem statement

• Hosts who partner with local suppliers to fulfill add-on/upsell purchases have no automated way to notify suppliers when a guest purchases an add-on
• Suppliers need to be informed when items are purchased so they can prepare them in time for the guest's arrival
• Suppliers need cabin details and guest check-in information to know where and when to deliver the items

Current workaround

• Hosts manually email or message suppliers each time an add-on is purchased and accepted, including cabin details and check-in information

Impact

• Time-consuming manual process for hosts
• Risk of missed notifications if the host forgets to notify the supplier
• Suppliers may not receive timely notice to prepare items, potentially affecting guest experience

Proposed solution

• Add an option to automatically send email notifications to designated supplier contacts when an add-on is purchased and accepted
• Allow hosts to configure supplier email addresses for specific add-ons
• Include relevant booking details in the notification such as property/cabin name, guest check-in date and time, and any other delivery-relevant information

Unlock

• Hosts can eliminate manual notification work and reduce administrative time
• Suppliers receive immediate, reliable notifications with all necessary delivery details
• Reduced risk of missed notifications and improved guest experience