Hi @Nicolas we should be translating messages you receive from guests in other languages. Your request is to be able to reply to guests with a translated message? You should be able to do that today by instructing the AI to reply in a language via Improve with AI or the Voice-to-text feature.
Aqua Reindeer
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Aug 8, 2025
Hi Andrew, thank you for getting back to me. No, when I receive a message from Booking.com in Chinese and click on the translation button, the message still appears in Chinese. I then have to manually translate it directly on the Booking.com platform. Please refer to my message exchange with Smarty from 06/08, where Smarty confirms that messages from Booking.com are not translated. You will also find a concrete example of a recent conversation where the same issue occurred again. Thanks
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Andrew Schorr
Aug 8, 2025
Hi @Nicolas we should be translating messages you receive from guests in other languages. Your request is to be able to reply to guests with a translated message? You should be able to do that today by instructing the AI to reply in a language via Improve with AI or the Voice-to-text feature.
Aqua Reindeer
Aug 8, 2025
Hi Andrew, thank you for getting back to me. No, when I receive a message from Booking.com in Chinese and click on the translation button, the message still appears in Chinese. I then have to manually translate it directly on the Booking.com platform. Please refer to my message exchange with Smarty from 06/08, where Smarty confirms that messages from Booking.com are not translated. You will also find a concrete example of a recent conversation where the same issue occurred again. Thanks