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Automatically cancel review requests.

An ability for the system to automatically cancel the pending review requests if it detects a negative sentiment in the conversation.
Status: Backlog1 comment

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Comments1

  • Harlequin Star

    •

    Dec 19, 2025

    Love this idea and can be part of another feature add. If we had a toggle for Guests to be able to mark them “Do not message anymore / Do not ask for review / Do not say we would love to host you again, see you soon things with a positive tone of returning or reviewing” And then be able to use this as a trigger or condition for custom codes - messaging so we can customize our messages based on the guest attitude/tone (my main concern here is to eliminate the review messaging from my checkout message for certain guests)