Hi Todd, where would you like us to display the average star rating?
Aqua Toast
•
Feb 26, 2025
Andrew, would be nice to combined Airbnb and Direct reviews on the Direct Website but doubt that happens with Airbnb. So maybe a system something like Airbnb but just for Direct. My issues is the more I convert our Airbnb guest to direct booking i losing our overall reviews qty. In two years we have 450 5 star views on Airbnb and goal of getting that to 600 by end of 2025.
Over all this low priority item and I have not seen any good examples for other direct booking sites
High Priority Items
But while I have your attention.
Metrics and income/revenue which I use a lot to gauge profit, goals, booking rates etc. But can we get “cleaning fees” pulled out of this? I look at and think this true revenue and forget Cleaning fees is lumped in this when should be listed under its on catorgory
Direct Booking Home Page - We need a “Inquiry Button” or something like Airbnb has so guest can reach out with question before booking or verify the direct booking website is not scam which a lot first time guest are worried about so stick with OTA. - We get 2 or 3 Inquiry per week via Airnb and we typically convert 75% to bookings. yes we have our phone number and info email in the bottom footer but need to make it easy as possiable to guest to ask questions etc. and to have the Inquiry come come the the HS system would be great as well .
Andrew Schorr
Team•
Feb 26, 2025
Got it. The aggregate review score is in the designs for the improvements to the booking flow we are working on, hopefully out in March. They should get to sites too.
I’ve copied your comments to the relevant feature requests. No progress or ETAs yet, but I know both items are being considered.
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Andrew Schorr
Feb 26, 2025
Hi Todd, where would you like us to display the average star rating?
Aqua Toast
Feb 26, 2025
Andrew, would be nice to combined Airbnb and Direct reviews on the Direct Website but doubt that happens with Airbnb. So maybe a system something like Airbnb but just for Direct. My issues is the more I convert our Airbnb guest to direct booking i losing our overall reviews qty. In two years we have 450 5 star views on Airbnb and goal of getting that to 600 by end of 2025.
Over all this low priority item and I have not seen any good examples for other direct booking sites
High Priority Items
But while I have your attention.
Metrics and income/revenue which I use a lot to gauge profit, goals, booking rates etc. But can we get “cleaning fees” pulled out of this? I look at and think this true revenue and forget Cleaning fees is lumped in this when should be listed under its on catorgory
Direct Booking Home Page - We need a “Inquiry Button” or something like Airbnb has so guest can reach out with question before booking or verify the direct booking website is not scam which a lot first time guest are worried about so stick with OTA. - We get 2 or 3 Inquiry per week via Airnb and we typically convert 75% to bookings. yes we have our phone number and info email in the bottom footer but need to make it easy as possiable to guest to ask questions etc. and to have the Inquiry come come the the HS system would be great as well .
Andrew Schorr
Feb 26, 2025
Got it. The aggregate review score is in the designs for the improvements to the booking flow we are working on, hopefully out in March. They should get to sites too.
I’ve copied your comments to the relevant feature requests. No progress or ETAs yet, but I know both items are being considered.