Skip to main content

Be smarter about when to send lock codes

The fall back message containing the lock code (that cannot be customized) sends automatically at check in time unless a message has automatically been sent that contains the %smartlock_code% short code; however, not all messages with guest are automatic. If a guest asks me for their code before the automatic message and I reply to them, they still receive the very impersonal fall back message at check in time. It does not make for a good user experience. Your system should look through the message history to see if the actual lock code was sent, not just search the automated messages for the short code.

Status: Completed

Log in to comment and vote

No comments yet

Be the first to share your thoughts.