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Better handling of return guests

Feature requests

It would be really helpful if hospitable allowed more customization of messages for returning guests. I don’t want to send the same messages asking the same questions if the guest has already stayed with me before. I have some guests that return regularly and this problem only grows worse with each additional stay. I have to hurry to cancel my automated messages over fears that they will get the feeling that they’re being hosted by a robot.

Status: Backlog3 comments

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Comments3

  • Yellow Flamingo

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    Nov 26, 2025

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    Merged request

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    1 vote

    Returning guests

    Some sort of pop-up that indicates the Guest has stayed with you before would be very helpful.

  • Magenta Field

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    Jul 28, 2025

    Now that there is a trigger in Hospitable to not send a message to a returning guest, we now need Hospitable to allow for a custom alternative message to a returning guest. Even better, would be an AI driven message that pulls from their past stays to welcome them back to one of our properties.

    • Copper Pickle

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      Jul 28, 2025

      I was able to accomplish exactly this using custom codes. I created two custom codes, one with the condition “the guest is a returning guest” and another with the condition “the guest is not a returning guest”. Then I created a third custom code and put both of those into it. Now I have a single handy custom code that will alter its message depending on whether the guest is new or returning.