Branded Guest Portal Domain Should Be Used in Generated Links

Problem Statement:

  • When a custom branded domain (e.g., portal.theriverfrontchalet.com) is configured for the Guest Portal, the %guest_portal% shortcode and the "Copy Guest Portal link" button still generate links using the default stay.hospitable.com domain
  • Guests never see the branded domain in the links they receive, making the branded domain feature feel incomplete
  • The branded domain only provides visual branding when guests manually navigate to it, but not when they receive the link

Current Workaround:

  • Manually taking the reservation UUID from the copied link and pasting it onto the custom domain (e.g., portal.theriverfrontchalet.com/[UUID])
  • This must be done for every guest, every time

Impact:

  • Extra manual work for hosts to create branded links
  • Inconsistent guest experience (some guests get branded links, others don't)
  • The branded domain feature doesn't deliver its full value without automation

Proposed Solution:

  • Update the %guest_portal% shortcode and "Copy Guest Portal link" button to automatically use the configured branded domain instead of stay.hospitable.com
  • If no branded domain is configured, fall back to the default domain

Unlock:

  • Hosts with branded domains get the full branding benefit automatically
  • Consistent, professional guest experience across all communications
  • No manual link manipulation required

Please authenticate to join the conversation.

Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

5 days ago

Subscribe to post

Get notified by email when there are changes.