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Cancellation notification

Feature requestsNotificationsOperations

If a guest cancels durring their stay and doesn’t message the host there is no way to know that. In the last month we have had two cancellations that were 1 night early and the room got rebooked but it wasn’t cleaned since we didn’t know. Normally we will block it if we can’t get it cleaned.

Status: Backlog1 comment

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Comments1

  • Green Robin

    •

    Jun 6

    My Cleaners drove 50 minutes out to the location because they received a cleaning reminder, although the guest checked out an hour after their check-in time a couple weeks prior. The unit had already been cleaned, but since their checkout date was a couple weeks later, the reminder had still been in place. Cleaners ended up getting upset with me and I was caught looking confused because I didn’t know that they had received that reminder text. Please fix this.