Currently, when a potential guest encounters a payment error during a direct booking attempt, only the guest is notified. This leaves the host unaware that a booking failed, meaning the guest must proactively reach out to the host for help.
The host would like to be CC'd on these payment error emails so they can proactively assist the guest in completing their booking, improving the guest experience and reducing the friction of failed transactions.
Please authenticate to join the conversation.
New
π‘ Feature requests
About 1 hour ago
Get notified by email when there are changes.
New
π‘ Feature requests
About 1 hour ago
Get notified by email when there are changes.