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Check-in/Check-out Message set-times

Feature requestsGuest experienceOperations

We need a check-in/check-out message linked directly to a specific time, eliminating the need to adjust pre-set messages for early or late check-in/check-out in schedule. This will streamline communication and ensure accuracy.

Status: Backlog2 comments

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Comments2

  • Apricot Button

    •

    Feb 5

    Few things would make this great

    • Put scheduled messages in four categories: check-in, checkout, during stay messages, and post visit/review requests.

    • Based upon this logic, certain messages should be moved up or back appropriately (early check-in pushes all check-in messages earlier, late checkout pushes all checkout messages appropriately. If I move up my check-in time for an early check-in, the check-in messages should go earlier but the other categories are left as is. Just because my guest checked in earlier, doesn't mean I want to send a message checking in on their first day earlier)

    • There should be an override - do you want to update your messages to align with your new time change or leave on the original schedule? Gives you the option.

  • Jade Elephant

    •

    Jan 17, 2025

    This option to set a time for any messaging rules would be great!