Problem: Hosts are currently unaware that the "Do not send if a guest has already published a review" setting only applies to Airbnb and does not work for Booking.com. This leads to guests receiving review requests even after they have already left a review.
Current Workaround: Hosts must manually monitor the activity log and cancel scheduled review requests for Booking.com guests who have already reviewed.
Impact: This creates additional manual work for hosts and can lead to a poor guest experience when guests receive redundant requests.
Proposed Solution: Better inform hosts within the messaging rule settings that this specific automation is currently limited to Airbnb.
Unlock: Hosts will have clearer expectations of the system's capabilities and can manage their Booking.com review requests more effectively.
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New
π‘ Feature requests
About 2 hours ago
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New
π‘ Feature requests
About 2 hours ago
Get notified by email when there are changes.