Clarify Booking.com Review Detection Limitation

Problem: Hosts are currently unaware that the "Do not send if a guest has already published a review" setting only applies to Airbnb and does not work for Booking.com. This leads to guests receiving review requests even after they have already left a review.

Current Workaround: Hosts must manually monitor the activity log and cancel scheduled review requests for Booking.com guests who have already reviewed.

Impact: This creates additional manual work for hosts and can lead to a poor guest experience when guests receive redundant requests.

Proposed Solution: Better inform hosts within the messaging rule settings that this specific automation is currently limited to Airbnb.

Unlock: Hosts will have clearer expectations of the system's capabilities and can manage their Booking.com review requests more effectively.

Please authenticate to join the conversation.

Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

About 2 hours ago

Subscribe to post

Get notified by email when there are changes.